Fello Support Specialist

Fello is a platform where anyone going through life challenges can find affordable support and guidance from someone who has overcome similar challenges. Those seeking help can choose from a selection of Fellos (peers) who have “been there,” wherever and whenever the need arises. For those who have experience to share, Fello offers the opportunity to be compensated for sharing hard-won lived experiences and guidance, helping to make a meaningful impact on others’ lives. This post is for “Fellos”, our peer supporters.

SUMMARY

Fello is seeking individuals with lived experience in a specific life domain that includes trauma, mental health challenges or substance abuse. As a “Fello” on the platform, this person will provide empathy, compassion and companionship to those seeking support (“Finders”). You will provide coaching, accountability, validation and encourage intentional choices. You will focus on supporting others navigating one or more of the following life challenges:

• Alcohol Use
• Drug Use
• Parenting
• Relationships

FELLO RESPONSIBILITIES

• Ensure you have a quiet, calm, confidential space with no foreseeable interruptions (childcare, pets, alarms, etc.)
• Conduct 1:1 personal 30-minute video check-ins with someone seeking support, offering intentional listening, validation, and guidance
• Establish rapport and build a peer-ship to normalize a Finder’s experience, and act as a positive representative who has walked a similar life path
• Act as a positive role model for Finders, to promote self-growth, accountability and motivation
• Use mutuality to create an intentional relationship with others to reduce negative effects of mental health due challenges within parenting, relationships, or substance use
• Share your personal experiences, instill hope, encourage ownership and offer suggestions for coping strategies
• Maintain appropriate boundaries and uphold confidentiality and integrity
• Add notes in our system immediately after the check-in is complete
• Understand when to encourage seeking support from licensed mental health professionals
• Complete provided training and maintain proficiency with de-escalation and crisis intervention techniques

QUALIFICATIONS

• Pass background check (no history of homicide, sexual assault, sex offense against children, or more than 2 felonies)
• Successful completion of training program, an investment of approximately 2 hrs and pass training quiz with a score of at least 80%
• Relevant life experience required and willingness to draw upon this experience to engage individuals and serve as a role model
• Good oral and written communication skills
• Ability to form relationships with others from many different racial, ethnic, and cultural backgrounds, which are intended to nurture recovery and goal achievement
• A professional, warm attitude while maintaining a reliable, patient, trustworthy, supportive, and kind mindset
• Peer Certification or willingness to become certified is a plus
• Prior experience as a peer, paid or volunteer preferred