Clinical Manager

Title: Clinical Manager

Department: Prevention & Intervention

Reports To: Director, Prevention Services

Location: 26 Bay Street, Staten Island, NY 10301

Position Status: Full Time

FLSA Status: Exempt

Pay Rate/Benefits: $55,000-65,000 annually, commensurate with qualifications; excellent comprehensive benefits package including generous paid time off benefits (4 weeks of vacation plus paid holidays, personal, sick time), medical, dental, and vision plan options, employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

CHASI’s Prevention & Intervention Department focuses coordinating education and referrals for persons within priority populations to decrease acquisition of HIV and STIs through comprehensive effective strategies. The Playsure initiative is designed to universalize and normalize HIV prevention conversations to eliminate stigma and ensure client choice. As a program that strives to address the social and structural determinants of health of our clients, the Clinical Manager will play a key role in the delivery of mental health, substance use, and other related supportive services. They will also supervise the program’s Navigators.

DUTIES & RESPONSIBILITIES:

• Provide regular supervision to and evaluation of the program’s Navigators, including their use of the Patient Health Questionnaire (PHQ-9) and CAGE assessment tools; manage personnel needs, including collaborating with Human Resources and department leadership on recruitment, orientation, evaluation, and corrective action, as needed
• Conduct comprehensive assessments and determine appropriate level of care
• Maintain a case load and provide short term mental health and SUD counseling for enrolled Playsure clients from priority populations
• Provide crisis intervention, de-escalation, and support to clients as needed
• Support identification of and referral to other support services during individual client sessions
• Increase availability of, and improve access to, cultural and linguistically affirming mental health care
• Be familiar with internal and external services in order to provide appropriate referrals to clients; build relationships and work collaboratively with partner providers
• Work with clients to ensure connection and compliance with appointments and their agreed upon action plan and address barriers
• Collect and submit accurate data on persons contacted and engaged in services. Participate in documentation quality assurance and reconciliation activities
• Update the program client list and deliverable tracker on a weekly basis
• Monitor client progress and maintain detailed, accurate, and complete documentation and case notes
• Participate in training, workshops, professional development activities, and meetings, as assigned including CHASI management team meetings
• Participate in training, professional development activities, and meetings, as assigned
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values
• Maintain appropriate positive, professional relationships with staff, peers, community partners, and clients
• Perform other duties as assigned and participates in special projects, as required.

QUALIFICATIONS:

• Master’s degree in Social Work or Mental Health Counseling focused on Individual and Family practice, with eligibility for licensure required.
• At least 3 years of experience providing counseling and/or case management services with individuals from the priority populations
• At least 1 year of experience supervising staff and/or managing programs
• Bilingual (English/Spanish) highly preferred
• Must have basic knowledge regarding HIV, HCV, STI, PEP/PrEP and Harm Reduction methods
• Excellent computer literacy, MS Office (Outlook, Word, Excel, PowerPoint), and internet navigation skills.
• Ability to work independently and also be team player with an ability to work with diverse teams with shared responsibility and accountability; ability to contribute to a positive, productive, open, and supportive environment that motivates others to perform at their best.
• Must possess ability to interact with all levels of external and internal partners with a high level of professionalism and tact in representing CHASI.
• Strong verbal and written communication skills, including capability to listen and follow instructions; able to give, provide direction and follow up on tasks; high attention to detail and accuracy. Be highly organized and able to multitask.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.